Legal

Refund Policy

Last updated: 5 June 2026

Template notice. This is a starting point, not legal advice. Review and adapt it with a professional for your jurisdiction (EU/GDPR, Türkiye, Serbia) before publishing.

14-day money-back guarantee

If Sanval Payments doesn't work for you, request a full refund within 14 days of purchase — no hard feelings.

We'd love to help first

Most "it doesn't work" cases are a bank configuration detail we can fix in minutes via the diagnostic export. Before requesting a refund, email [email protected] — setup help for your bank is included in your licence.

How to request

Email [email protected] with your order/licence details, or use your Freemius account. Refunds are issued by Freemius to the original payment method.

After 14 days

Beyond 14 days, subscriptions can be cancelled to stop future renewals, but past payments are non-refundable except where required by law.